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Aetna Vital Savings is a great way to pay less for things that can keep you healthier, like getting your teeth cleaned, or filling a prescription.
But Aetna Vital Savings isn't insurance — it's a discount program. We figured you might have questions about how it works. Here are answers to some that we hear most often.
One card is used for savings on dental care. The other card is used for dental care and prescriptions.
That depends on what works best for you. Aetna Vital Savings starts at $7.99 a month. But there are different options — like dental only or dental plus Rx. A "Single" program or "Family" program. And different payment choices — like paying monthly or yearly. Before you sign up, you can see how much it costs.
No medical information is needed. And there are no copays, deductibles, waiting periods or claims, either. Aetna Vital Savings isn't insurance. It's a discount program.
No, the program isn't intended to be used if you already have dental coverage.
The Aetna Vital Savings program uses the Aetna Dental Access network. It's one of the largest in the country, with over 300,000 Providers/Locations.3
Yes. There is a one-time $20 start-up fee, in addition to the cost for the Aetna Vital Savings program you choose. Before you sign up, you can see how much it costs.
You'll need to wait for your two Aetna Vital Savings cards to arrive in the mail. You should receive them, along with a welcome letter, 3 to 5 business days after we process your order.
That depends. You can choose a "Single" program. And you're the only one who can use the card for discounts. Or you can buy a "Family" program. That means your spouse or partner and covered dependents get cards. So the whole family can take advantage of the discounts. Call us at 1-877-698-4825 to order more cards.
You sure can. If you're not 100% satisfied for any reason within the first 30 days, you can cancel. You'll receive a full refund, minus the $20 start-up fee. Send your cancellation by mail to:
Aetna Vital Savings
7400 Gaylord Parkway
Frisco, TX 75034
Or by fax to: 1-866-688-4825
You can log in to:
There is no fee schedule. What dentists charge for services usually varies, based on where they are located. But we help you find costs before you make an appointment. Once you have your Aetna Vital Savings card and sign up for your member website, you can use our online tool to compare the average costs for dental services.
The amount dentists charge for their services varies by the area where they are located. Once you have your Aetna Vital Savings card and sign up for your member website, you can use our online tool to compare the average costs for dental services.
Your Aetna Vital Savings dental plus Rx card can be used at participating pharmacies for most prescriptions. Some cosmetic and experimental drugs may be excluded.
It's a good idea to mention the Aetna Vital Savings program when you make an appointment, drop off a prescription or use any of the discounts on healthy products and services. This way, you can be sure you're using a participating provider — one who accepts your card.
Yes, for the most part, you should show your card and pay at the time of service. But if you made different arrangements directly with the health care provider, please pay according to those arrangements.
No problem. Ask the office staff to call us at 1-877-698-4825. Our customer service staff can provide any needed information.
For vision only: Sometimes, an eye care professional is listed in our directory and doesn't recognize your card. Just tell the office staff that Aetna Vital Savings is part of the standard Aetna vision discount program.
You'll know when you receive services from your health care provider. You will pay the negotiated discount at the time of service. In most cases, the discount range will be 15% to 50% off the cost of the dental services.3
Fill out a participation change request form on our website. Or, if you prefer, call us at 1-877-698-4825. We'll be glad to update your information over the phone.
Absolutely. Just call us at 1-877-698-4825. We'll update your account and mail out new cards. You can expect to get them in the mail in 3 to 5 business days.
As many times as you like. There are no limits on how often you and your family can use Vital Savings discounts, as long as your card is valid.
Your card automatically renews. We send you a renewal notice, too.
Call 1-877-698-4825. We'll mail you a replacement card.
Our customer service staff is here for you. Call us toll-free at 1-877-698-4825. For specific questions about services, call your dentist, pharmacy or other health care provider. Remember to tell them you have a Aetna Vital Savings card.
Other helpful phone numbers include: